The broad, visionary concept was given by davis 1987. Mass customization an overview sciencedirect topics. From personalized products to personalized engineering education farrokh mistree1, jitesh h. Mass customization as a solution for the service industry final.
Mar 17, 2011 whether shoes, chocolate or perfume more and more companies are offering their customers the option of customized products. Even if the paint was new and it had air conditioning. Would you still drive a car if it was the ford model t. As joe pine makes clear, innovative companies are embracing a new paradigm of managementmass customizationthat allows them to create.
Mass customization economics huffman 1998 theres a thin line between mass customization and mass confusion piller et al. Personalization mass customization aims to deliver products and services that best meet individual. Mass customization is a useful marketing solution for acquiring and retaining consumers and building long term. Such systems combine the low unit costs of mass production processes with the flexibility of individual customization mass customization is the new frontier in business for both manufacturing and. Kamis, koufaris and stern 2008 conducted experiments to test the impacts of mass customization when postponed to the stage of retail, online shopping. Strategic capabilities to implement mass customization january 29, 2012. May 27, 2017 mass customization as a stateoftheart production paradigm aims to produce individualized, highly variant products and services with nearly mass production costs. Loginiva o 2012 competitive effects of mass customization. Mass customization is all about customer experience, sometimes referred to as cx, which marks an enormous shift from shopping habits that were once almost entirely about the product.
Panchal2 and dirk schaefer3 1school of aerospace and mechanical engineering, university of oklahoma, norman, ok, 2school of mechanical and materials engineering, washington state university, pullman, wa. Customers are able to enter their own specific wishes online and then. During last 3 decades, mass personalization and mass customization as research domains have. Antecedents and consequences of perceived relative value of masscustomized fashion products in a giftgiving context. The mass production of standardized goods was the source of americas economic strength for generations and became the model for successful industries. In this study we examine when mc is an appropriate strategy for firms to follow by scrutinizing the effects of three environmental uncertainty variables demand uncertainty, competitive intensity, and supply chain complexity on the mc. Mass customization as a solution for the service industry 2. Anderson is a californiabased consultant specializing in training and consulting on buildtoorder, mass customization, leanflow production, design for manufacturability, and cost reduction. Industry examples are used in categorization of mass customization and corresponding technology is presented. Mass customization is a marketing and manufacturing technique which combines the flexibility and personalization of custommade products with the low unit costs associated with mass production. Gang xiong, in service science, management, and engineering. Mass customization mass customization means to offer products or services which meet the demands of each individual customer, but which still can be produced and delivered with mass production efficiency.
Mass customization is a strategy that makes it possible for a firm to customize products to individual customer requirements and producing those with the standards of mass production. Moreover, the concept is also utilized in the development of marketing strategies for product and service lines and during the process of recognizing the target audience of a brand or business. The mass customizer mc has a perfectly flexible production technology and thus can offer any variety within a product space, represented by hotellings linear city. Masscustomization refers to the ability to customize products quickly for individual customers or for niche markets at a cost, efficiency and speed close to those of mass production, relying on limited forecasts and inventory 1. An introduction to personalization and mass customization. Mass customization is a useful marketing solution for acquiring and retaining consumers and. Mass customization ii mass customization on a large scale is dif. In an everchanging environment, people, processes, units, and technology reconfigure to. As joe pine makes clear, innovative companies are embracing a new paradigm of management mass customization that allows them to create greater variety and customization in their products and services at competitive prices, or better. According to sekaran and bougie 2010 this type of research is undertaken in order to establish and be able to describe the characteristics of the variables of interest in a situation.
With the technological advances of manufacturing, information technology, communication, and product design, higher levels of mass customization can be realized. Purpose the project seeks to discuss the phenomenon of mass customization in the automobile industry on both industry and companylevels. The evolution of healthcare delivery systems and changing needs of patients have triggered the need for healthcare. Today, that model is a major cause of the nations declining competitiveness. Mass customization mc, within the marketing, manufacturing, and management contexts of an organization, is the use of flexible, computeraided manufacturing systems to produce custom outputs in a mass production environment. Jan 31, 2012 we will then discuss the situation of the athletic footwear industry and different approaches to mass customization in this industry.
By tailoring the representation of products and services, several improvements can be achieved. Pdf on jan 1, 1993, pine ii and others published making mass customization work find, read and cite all the research you need on researchgate. Mass customization as a solution for the service industry. Pdf mass customization aims to deliver products and services that best.
However, since the 1990s, the company has also gained recognition for its customization program, which allowed buyers to design their own cars from a set of available options. Mass customization at bmw bmw automobiles free 30day. Mass customization of experiences gets much easier when the majority of the customization happens digitally. The idea of mass customization is to turn customers heterogeneous needs into an. Keywords personalization mass customization 1 introduction personalization is used to tailor information to an individual users customers specific needs and preferences. Through their own research and the class presentations students are able to develop a better understanding of the implementation requirements and challenges of mass customization. In this study we examine when mc is an appropriate strategy for firms to follow by scrutinizing the effects of three environmental uncertainty variables demand uncertainty, competitive intensity, and supply chain complexity on the mcperformance relationship. An introduction to personalization and mass customization article pdf available in journal of intelligent information systems 492. May 23, 2019 mass customization is a marketing and manufacturing technique which combines the flexibility and personalization of custommade products with the low unit costs associated with mass production. Customization to customer requirements increased product functionality market responsiveness zero cost of increased complexity path iv. Personalization technologies can help to alleviate the challenges.
Mass customization refers to the development, production, marketing, and delivery of a customized product or service that offers various customizing options, enabling an individual to find exactly what they need at a reasonable price. Mass customization individual design for the masses. Mass customization as a stateoftheart production paradigm aims to produce individualized, highly variant products and services with nearly mass production costs. The mass producer mp has a more focused production technology and therefore offers a finite set of products in the same space. Nov 05, 2012 mass customization economics huffman 1998 theres a thin line between mass customization and mass confusion piller et al. The rise of mass customization in the 1990s has been both a response to and, with the pioneers success, the impetus behind the now commonplace notion of segments of one. Are customers willing to pay more for mass customised products. The paper ends with a reflection of the development of mass customization at adidas. Scanias main characteristic is a modular product range and a value chain that is based on the production of the modules. We will then discuss the situation of the athletic footwear industry and different approaches to mass customization in this industry. Three strategic capabilities to implement mass customization article pdf available in ssrn electronic journal january 2012 with 8,231 reads how we measure reads. Mass customization is an important business concept, which numerous brands are adopting these days. The design of houses has become a highly mechanized process with the most recently available data indicating a maximum of only 28% of houses have direct involvement with an architect or licensed design professional. Mass customization as a solution for the service industry 5 05 2012 maarten ter harmsel preface this thesis is the conclusion of the master business administration i started in.
Mar 01, 2018 mass customization refers to the development, production, marketing, and delivery of a customized product or service that offers various customizing options, enabling an individual to find exactly what they need at a reasonable price. Mass customization means to offer products or services which meet the demands of each individual customer, but which still can be produced and delivered with mass production efficiency. Mass customization as the ability to provide individually designed products and. Mass customization as a solution for the service industry 5 05 2012 maarten ter harmsel preface this thesis is the conclusion of the master business administration i started in february 2010. Joseph pine, who made mass customization popular with his 1993 book. For example, the webkinz toy line see chapter 7 connects toys that physically differ only slightly like cabbage patch dolls of an earlier generation, but have rich online personalities. Bmw abstract for years bmw had a reputation for cars that combined great styling with exceptional performance. Department of m echanical and industrial e ngineering.
Whether shoes, chocolate or perfume more and more companies are offering their customers the option of customized products. However, with customers increasingly demanding oneofakind, bespoke products, zara must begin to invest in 3d design and manufacturing technology to enable true mass customization. Dec 17, 2007 the mass customizer mc has a perfectly flexible production technology and thus can offer any variety within a product space, represented by hotellings linear city. The main part of this chapter will focus on the development of mi adidas, the central customization offering of adidas. Today i define mass customization as the lowcost, highvolume, efficient production of. Challenges rising prices of raw material some customers still prefer to take some out a dealers lot directly even though 12 days is pretty impressive, customers still want lesser delivery time us laws has not yet allowed mass customization to be standard procedure in the us, laws allow the customer to call of a deal before the. Article on mass customization as a cost reduction strategy. Mass customization takes the best of the craft era, when customers had products built to their specifications but only the elite could afford them, with the best of the mass. Mass customization calls for flexibility and quick responsiveness.
Mar 09, 2018 mass customization may not be possible for smaller businesses at this point in time, but with the advent of 3d printing, this might be about to change. In an everchanging environment, people, processes, units, and technology reconfigure to give customers exactly what they want. International journal of mass customisation ijmassc. Social websites like facebook and tumblr operate on mass customization principles, as does squarespace, for example, which helps you create your own website. If mass customization creates opportunities and challenges for economies and large companies, it creates analogous challenges in more abstract realms, like design.
The answer would always be no, said one education reform expert, because no matter how much you spruce up an old model, theres always a maximum capacity and the same applies to education. The students learn about mass customization from both the producers perspective and the consumers perspective. Previous research on mass customization mc has focused on what it is and how it is implemented. Arguably the original fast fashion retailer, zara has been lauded for its products speedtomarket and in many respects, is an exemplar of the digitalized, verticallyintegrated supply chain. Pdf mass customization aims to deliver products and services that best meet individual customers needs with near mass production efficiency. Why wouldnt people want to be treated as individual customers, with products tailored to their specific needs. Mass customization, in marketing, manufacturing, call centres and management, is the use of flexible computeraided manufacturing systems to produce custom output. Today there is a new era emerging and it is called mass customization. Pdf the analysis and implementation of mass customization mc systems has received. A major sideeffect for companies providing complex products and services is that customers quite often get confused by the high variety and do not make a purchase. That is the question a research team in australia hoped to answer in the latest issue of the international journal of mass customisation. Mass customization is the method of effectively postponing the task of differentiating a product for a specific customer until the latest possible point in the supply network.
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